We are sorry to hear that the customer is not satisfied with the shipping rate he chose. The customer opted for our Economy Saver rate. No charges have been made to this customer as we do not charge deposit until a carrier is secured. The Economy Saver rate is our bargain rate that has a standby pickup timeframe. It is ideal for those who do not have any time constraints and want to ship at the cheapest rate. Our staff is continuing to work on this customer's route to secure a carrier. We have been and will continue to work under the terms of the Economy rate with this customer unless the customer chooses one of the alternative options. When considering shipping your vehicle, if you are under time contraints, we highly recommend our Priority Preferred rate that offers guaranteed pickup.