It is regrettable that we have caused Mr Sheetz and his family such an inconvenience. This time of the year many carriers take off for the holidays and we may encounter difficulties finding a truck in time for any shipping option. We should have been more explicit in explaining it to Mr Sheetz. This is not only unique to us, but it's true for the whole car shipping industry. Due to the urgency of the move, we probably should have advised him to rather consider driving himself. We are also on skeleton staff during the holidays and were caught off guard by an unprecedented number of enquiries. That caused our phones to be extremely busy and our staff were hard pressed to follow up on all the calls. This is of course no excuse for not being there for our customers. Feedback is extremely important to us, good or bad as that helps us to improve our services to best serve our customers. We will definitely plan better for the next year. We have erred on our side and we offer our sincere apologies. Will arrange some type of goodwill compensation to the Sheertz family. Marius Lehmann, owner.