We apologize for the frustrations this customer experienced with their shipment. We dispatched his vehicle to a carrier whom we have worked with for years that has always had an excellent track record with our customers. The cost of each vehicle shipment can vary for a number of reasons including the time of year an automobile is transported. Vehicles transported in the days leading up to holidays, as this shipment was, can be especially tricky to find a low rate, as many carrier companies will shut down for holidays. We do, however, maintain that we were able to find the best possible price for this customer, and we hope that they will give us another chance to provide them with a positive auto transport experience, should they need assistance in the future.