Company Response Review Report Review
Bumpy Road

Timothy & Alina Williams Submitted this review about AmeriFreight Car Shipping
Review made Live: 7/27/2009 3:41:00 PM
My wife and I had problems with the carrier that Amerifreight outsourced, but Amy, a manager, was extremely sympathetic to our position and anxious to help us resolve the situation. However, through this entire process Amerifreight's personnel were extremely difficult to get in contact with. Phone calls were returned late or not at all by the sales person who also failed to iterate important facts, like what payment methods are acceptable upon receipt of the vehicle. While the management was helpful and grateful for our business, the sales team and dispatcher had a general attitude of nonchalance and indifference.
Shipment Details
Origin State:
Nevada
Pickup:
On Time
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
906005244
Quote or Order Cost:
$790

Car Condition
  • Vehicle was damaged
Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 7/29/2009 10:34:00 AM
We are currently working with this customer to resolve the issue. The customer has been very gracious and patient with us as we are working on this. We are disappointed that we were unable to provide excellent service in the communication area and are taking steps to ensure this will not be a problem with future customers. If a carrier fails to offer excellent service to our customers, their 'preferred carrier' status is reviewed.