Company Response Review Report Review
sufficient

Laura Submitted this review about AmeriFreight Car Shipping
Review made Live: 7/20/2009 9:09:00 PM
Was sufficient just to get the job done. Found it difficult to contact a representative though they were nice enough when i was actually able to contact them. slow response time. not unpleasant but definitely not something i'd ever look forward to doing again. the transport company that was contracted stole my gps from inside the car's center console, but not damage to the car.
Shipment Details
Origin State:
New York
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
906004116
Quote or Order Cost:
$750

Car Condition
  • Items were stolen from the vehicle
Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 7/21/2009 6:38:00 PM
We have apologized to Laura for the lack of prompt communication she experienced. When we fail to offer excellent customer service to any customer, we take steps to ensure that future customers will not have this same experience...and we have done just that in this case as well. And as with any shipment, we encourage customers to remove any valuable items from the vehicle. Every carrier's insurance policy covers the vehicles, but does not cover items the customer may transport inside the vehicle.