Company Response Review Report Review
Horrible Communication & Service

Breanna Submitted this review about AmeriFreight Car Shipping
Review made Live: 10/4/2021 2:15:00 PM
My car was advertised as Priority when the form I signed (and received confirmation of) was Economy rate. I received a call for pickup the next day, when my car was not noted to be ready on the form until 2 days from that point. I told them and they claimed they fixed it. I didn't hear anything for a few days so I asked for an update - did not receive one. Then received an email 1 day after my first ready-date that a carrier has been located, I called, no answer. Turns out my agent is out that day - why did the email state to call her then? They never answered my emails or calls to my agent or the main line. When they texted me with the offer, my car was still advertised at the priority rate AND it was only 5 hours notice!!! I was told at booking I would get 12-24 hour notice. Overall it was a horrible experience and I wound up cancelling and going with another company.
Shipment Details
Origin State:
New York
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Quote or Order Cost:
$0

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 10/5/2021 7:07:00 PM
Thank you for your feedback. We would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with this matter.