Company Response Review Report Review
SPECTACULAR service with Amerifreight!!! Would use again!

Jamie Submitted this review about AmeriFreight Car Shipping
Review made Live: 8/30/2021 4:25:00 PM
My husband got an awesome job opportunity in TX and we were given 2 mo to relocate from Seattle, WA. I researched various auto transport companies making sure they utilized carriers that are insured (my vehicle is protected), offered AFta GAP Protection (additional vehicle protection with different options), did not require deposit until they found a carrier that could deliver on the date I needed and at the cost I was willing to pay, read many positive reviews by previous clients, and vetted carriers (my carrier had a 98% approval rating). Amerifreight checks all the boxes and goes above and beyond when it comes to customer service. My service agent was Danielle R and she was absolutely AMAZING!! A little background, my husband and I have never moved and we were also in the process of selling our home (also a first time experience for both of us). We were under a lot of stress and it felt like everything that could go wrong - went wrong. With the exception of transporting our vehicles! Danielle assured me that she could have our vehicles in TX by 8/4/21. She said she could have a driver available within a 3-5 day timeframe to ensure delivery on 8/4/21. Our two cars were picked up on 7/30/21 and delivered on 8/4/21. Danielle was always quick to respond via email or phone to my unending questions - looking back, I was likely one of the more annoying clients she had. Sorry Danielle. Her demeanor was very kind and her communication was clear and reassuring. Even after our vehicles were delivered/payment was provided, she made sure to follow up regarding my satisfaction with her service as well as the carrier/transporter/driver. I felt like I was in good hands throughout the entire process! The positive experience I had with Amerifreight extended to the excellent service I had with the carrier/transporter (driver name Beka with US Forward US DOT 2895043). He was pleasant to work with, performed a thorough inspection of the vehicles, delivered without damage to vehicles, and communicated throughout the transport process. He truly went above and beyond! Which would be an empty claim without explanation, so here it goes. We were traveling with our cat and dog, most flights/airlines do not allow pets to go in cargo due to the summer heat advisories - safety first. The night before our flight 8/4/21, we were informed that pets were not allowed to fly between 8am-8pm due to extreme heat. Fortunately were were able to change our flight so we would arrive in TX 8/4/21 @ 11:59pm, however, no one would be available in TX to receive our vehicles. I explained the situation to Beka that he would beat us to TX and he was very understanding. This delay probably cost him valuable time and money. He kindly delivered the vehicles on 8/5/21 @ 7am. If I had to relocate my vehicles again, I would definitely go with AMERIFREIGHT. Without hesitation I’d highly recommend them to friends, family, and anyone needing this service. Truly exceptional service from beginning to the end!
Shipment Details
Origin:
Bothell, Washington 98021
Pickup:
On Time
Destination:
San Antonio, Texas 78258
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1502040499-MJ
Quote or Order Cost:
$2300

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 8/31/2021 11:31:00 AM
Call Danielle Roth at 678-608-0624 for discounted rates and excellent service. Customer feedback drives our business. We thank our customer for shipping with us and spending the time to leave us this valuable and helpful review.