Company Response Review Report Review
My Comments

Vincent Daniels Submitted this review about AmeriFreight Car Shipping
Review made Live: 6/1/2009 9:25:00 AM
the type of service that I requested was not the service that I thought I was providedto me. I called and tried to clarify what was going on and was not happy with the response that was provided to me. You quoted me a price and persay had to add additional funds in order to acquire the transport. I think your terms and conditions associated withthe type of services you provide should be clarified up front to the customer so there will be no misunderstandings about what is going on or the procedures that are going to take place.
Shipment Details
Origin State:
Missouri
Pickup:
Late
Destination State:
Washington
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Antique Auto Forwarder Inc.
Quote or Order Cost:
$1490

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 6/2/2009 9:41:00 PM
We regret that we miscommunicated the process. We send rate explanations out with every quote, discuss the details with the custormer when an order is placed and also requires a customer to sign a contact with all the terms and conditions where everything possible is expalined in detail. However, we will follow up on this complaint and improve where we believe we can do better.