Company Response Review Report Review
Good Service

J Submitted this review about AmeriFreight Car Shipping
Review made Live: 9/1/2020
Not understanding the industry, I was frustrated at first because I expected the day I selected as ready for pickup to be the pickup date, not 3 weeks later and nearly twice the quoted price. Lesson learned, understand first available means no sooner than and it is a bid industry meaning the lower the quote, the less folks that are interested/longer it can take, especially if demand is high. After I talked with Jessie and understood how the industry works, things became more clear to me. I was thankful that when I expressed frustration, Jessie applied her industry knowledge to help expedite movement of the vehicle. We had a contract offer for 40% less than what I ultimately paid and the car would have been to me a week sooner but Jessie and I could not connect via phone the day the offer was made before it expired (several phone calls and a text message). I paid heavily for that mistake but learned to call the main office directly, repeatedly, if I could not get hold of Jessie and usually within 3 or 4 calls I would get someone. I also learned Jessie and her team are doing a lot of juggling and multitasking so it's really the way the industry works. Jessie was super nice each time I talked to her, knowledgeable, friendly, and helpful. I believe AmeriFreight is a good company and we had no issue with the carrier that hauled our car.
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
Washington
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
900
Quote or Order Cost:
$1600

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 9/15/2020 5:24:00 PM
Call Jessie Hester at 678.799.9231 for discounted rates and excellent service. Customer feedback drives our business. We thank our customer for shipping with us and spending the time to leave us this valuable and helpful review.