We apologize for any frustrations this customer experienced during the shipment of their vehicle. While we do everything in our power to ensure that a customer's vehicle arrives to them on time, there are occasions where break downs happen, causing a delay. Ultimately, these instances are out of the control of both AmeriFreight and the carrier, but we make it a priority to keep constant communication between the customer and carrier until the problem is resolved. This customer opted for our Economy rate, which is explained in detail both by our customer service agents over the phone and in writing. This option allows for customers to receive multiple shipping offers from carriers, of which they get to make the final decision to accept an offer or wait for one that better suits their price range. This rate often saves customers hundreds of dollars on their auto shipments. The customer opted to select the first offer before there were additional offers to compare it with.