We apologize for the inconveniences this customer experienced with their auto shipment. Our customer service agents stress the importance of obtaining a Bill of Lading (vehicle inspection documentation) from the carrier both at the time of pick up and delivery. This is also stressed in detail in every customer contract. It is ultimately the customer's responsibility to obtain the necessary paperwork from the carrier company at pick up and delivery, as this documentation is required in order to submit any type of gap coverage or carrier insurance claims, should damage occur. AmeriFreight provided this customer with the carrier's insurance information, but the gap coverage provider and carrier's insurance provider are ultimately the only parties who can approve or deny damage claims.