Moving vehicle

Steve Submitted this review about AmeriFreight Car Shipping
Review made Live: 2/15/2019 10:57:00 AM
Well I give two stars to the driver.. I set up pick up and drop off with the broker. She told me it was about $550 above her estimate because there were only 2 other cars on the truck.. well the truck shows up and it’s full to the brim and I had the last vehicle being loaded. Then I confirmed with the driver the pick up date I received from amerifreight, and the driver said it wasn’t possible to get it there that quickly. Luckily for me I was able to use some sick time at work to pick up my car.

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 2/15/2019 9:41:00 PM
Upon reviewing this order, it has been concluded that the majority of the details in this review are incorrect. As Amerifreight is a broker, we never know the amount of vehicles that will be on any given truck. The price of a transport is never effected by the number of vehicles on a trailer. While the pick up and delivery dates provided to Amerifreight are estimates and not guarantees, as stated in our contract, certain problems such as poor weather, vehicle break downs, etc may factor into delays. This customer was updated at all times, and the delivery occurred within his estimated delivery time frame. We are sorry that this customer's expectations were not met, but we hope to provide a positive experience should he wish to transport a vehicle with us in the future.