As mentioned on our website, Amerifreight offers a range of different discounts for our customers, including, and frequently used by the military. If a customer wishes to take advantage of our great discounts, they simply need to inform us and provide proof that they are a student, in the military, a senior, a return customer, or a first responder. We also offer multiple car discounts. This customer did not request a military discount, so we were unable to provide him with such. It is common practice in the auto transport industry that a smaller truck pick up or deliver a customer's vehicle while the larger car carriers do the actual transportation. This is mainly so that carriers have better ease of access to harder to reach locations. Once the vehicle is brought to a more open space like a parking lot or carrier storage yard, it will then be loaded on to a larger trailer. This is not always the case, but it certainly does not take away from the professionalism that our carrier partners provide to each and every customer.