Company Response Review Report Review
Very Expensive Shipment

Jinaki Gourdine Submitted this review about AmeriFreight Car Shipping
Review made Live: 11/4/2017 8:59:00 PM
Brokerage fees are too high. Despite the contract stating that the balance is due at destination/pick-up, driver demanded the balance up front, which I was not prepared for. It took the company more than 7 days to find a driver, which I found to be long time, base on my prior experience with car-shipping companies. Although my car arrived safely to destination, I was disappointed with the process and expensive cost.
Shipment Details
Origin:
Virginia Beach, Virginia 23462
Pickup:
Early
Destination:
Charleston, South Carolina 29412
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1501570683-KY
Quote or Order Cost:
$853

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 11/8/2017 3:34:00 PM
We apologize for any inconvenience this customer encountered due to the carrier company requesting payment at pick up. Contractually, they were obligated to collect payment upon delivery. Although this customer was unhappy due to cost and the time taken to ship his vehicle, it is always suggested that customers with time constraints select a priority option with a guaranteed rate.