This customer was asking us to re-write portions of our standard terms/conditions. We do our best to accommodate individual needs, but cannot commit to anything that is outside the standard terms and conditions. Our terms/conditions stand 'as is' and are presented to all customers. The customer also chose the economy rate...this is our standby rate in which it can take an estimated 1 to 7 business days to get the vehicle picked up. The customer is only on the 5th business day. This order is still being worked on daily by our dispatch team to get it moved. As stated in our terms/conditions, should Noy desire to cancel his order, he will receive a complete refund of his deposit.