Review Report Review
Unreliable service

Margaret Submitted this review about AmeriFreight Car Shipping
Review made Live: 7/16/2015 10:59:00 PM
I shipped two cars from Massachusetts to California, calling four months in advance to reserve. AmeriFreight told me that if I wanted to narrow the window for pickup within 1-5 days instead of a 15 day would that it would cost me an additional few hundred dollars which I was fine with. Unfortunately, AmeriFreight did not deliver on their this (although they said that nothing is guaranteed). The contracting trucking (Aimee Trucking) AmeriFreight used ended up being 4 days late even though they requested an additional an additional $100 per car to pick up the cars the following week with the promise to pick up on Tuesday. They called the following Monday to say that their driver was running late and was going to be there on Tuesday. Tuesday passed. No call on Wednesday. No call on Thursday until I had to call Aimee Trucking. Not surprisingly, Aimee Trucking voicemail box was full so I couldn't leave a message. I called AmeriFreight to see what was going on and didn't hear anything from them until the following day. I finally had to text them and they said the driver was an hour away.

The only positive note in dealing with the transaction was that I received phone calls from AmeriFreight regarding the order before and after the transaction was completed.
Shipment Details
Origin State:
Massachusetts
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1501506864-JU
Quote or Order Cost:
$2600

Car Condition
  • Vehicle was dirty