Bob Turner explained the process thoroughly. A father & son team from Starway Logistics picked the mini SUV up ontime and delivered on time (and they were friendly and professional). I was pleasantly surprised and impressed with the handling of all aspects from Bob's initial greeting to delivery. This is how the car is coming back when my son's internship is completed. Hopefully, Starway will be involved a second time, as well. Others will attempt to contact you for your business. Bob was aware of the attempts but was able to put my mind at rest. Flawless.