"number of days before or after pickup to delivery of vehicle" category doesn't allow me to input a number. So I will put it here. First available date was Dec. 12 (mon.), it was delivered on Jan. 1 (sun.). It was initially a 7 day order for $745. I hadn't heard anything so I contacted Jeff on Friday evening and he told me to check back on monday (the 19th.) I called on monday with no answer or response to my message on the phone. On tues. the 20th I received an email saying I could pay an extra $155 for an upgraded 5 day service or wait up to 10 more days.
Of course when I initially signed up for the 7 day service, I thought 7 days was worst case scenario. So when it was received 20 days later you can imagine it was a little frustrating. Now I understand it was around Christmas time and it was probably difficult to find drivers that time of year. But I did not understand how the business worked and didn't realize how the business worked. When I signed up for the 7 day service it wasn't clear to me that it really meant indefinite service.
Funny thing is, that I am very easy to work with, but unfortunately felt like I was in the dark for much of the process. There were atleast 2 calls (with voice messages left) as well as emails that were unanswered. If I would have received a call saying what was happening I would have understood and appreciated the in person conversation explaining the situation.
With that said. I did get my car in good condition and the driver of the truck that brought it was very kind and easy to work with.
Thanks,
Brandon
Company Response
AmeriFreight from
AmeriFreight Car Shipping Submitted this response.
Response Date: 1/21/2012 10:25:00 AM
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