We treat people the way we are treated, some customers think that because you are paying for a service you can talk to us in any way, and that's not how it works. I really wish I could give EXACTLY times, but this is impossible, and the fact that you called every hour didn't help either, because although we value your business, you not more important than any of the other 8 customers on that truck and we need to deal with all of them. I wasn't rude, I was short and objective, because asking where he is every hour won't make him go any faster, another thing I would love to point it out is that we give estimates based on milleage and stops, we don't have the ability to predict traffic yet, and you are in Philly, if I ask you how long you will take to drive from point A to point B you won't be able to tell me, but you expect us to know that, driving a semi truck inside of the city. You are unrealistic so I am sorry you are frustrated, we could not have done anything differently, it's the business and you were overexpecting the transaction, this is not easy and I understand, we try our best to keep you on the loop.