DON'T BOTHER WITH THIS COMPANY. CUSTOMER SERVICE IS VERY RUDE AND DISCRIMINATORY. ONE REP HUNG UP ON ME THE OTHER REP RUDELY INTERRUPTED ME WHEN I ASKED A QUESTION, AND WAS VERY UNPROFESSIONAL. I GUE [More]
Review by angela t.on 9/28/2023 11:59 AM
about Estes Express
Delivery driver (Ronnie) was "running behind" to the point we called dispatch a couple of times and him directly to get his ETA and he told us he was in the same place both times we spoke to him (on t [More]
Review by paul nathanon 8/31/2023 3:51 AM
about Estes Express
The initial delivery date was set for August 17th. We were then promised August 28th, 29th and the the 30th. For those three days, a specific window was provided. I hired staff to wait for the pack [More]
Picked up my pool that they originally damaged to begin with, took 3 appointments and not they picked up and have lost it. Will not admit fault and now won't let me file claim because they deny pickin [More]
Review by cynthia on 7/17/2023 4:29 PM
about Estes Express
I was a customer of a furniture company who used them. No one ever called to schedule my delivery as I was told. I called Estes twice and got very conflicting information saying my item wasn’t there, [More]
Review by andrew martinon 7/6/2023 12:34 PM
about Estes Express
I am a business customer of Estes Express. We placed a large freight order with them and the first day they did not pickup. I called Estes and they promised it would be picked up the next day. The ne [More]
Review by elizabethon 7/5/2023 7:52 AM
about Estes Express
The customer service is horrible. They are clueless. They give you these 6 hour windows to wait for your package to be picked up and forget about being called in advance as to when your package is com [More]
Review by manningon 6/19/2023 4:26 PM
about Estes Express
Delivered 3 out of 5 boxes, when you call to get answers they don’t give you any. All you get is (I don’t have the time right now to look for your products.) I also got (We are closing soon so will co [More]
Review by angelo s.on 5/31/2023 6:31 PM
about Estes Express
If I could do it all over again, I would chose any company other than ESTES. No one could do worse. I bought and had shipped a product that cost $10k and it was supposed to arrive in 5-7 business day [More]
Review by lisa cranfillon 5/10/2023 8:33 AM
about Estes Express
Repeatedly have slow deliveries. Lost freight, no communication. Even follow-up is slow. Just not a reliable carrier in my 23 years experience working with multiple freight companies across our multip [More]
Review by medical office on 3/24/2023 8:40 PM
about Estes Express
Estes was supposed to pick up time-sensitive freight between 7am and 3pm on Friday. They never showed up. We called them and they asked us to stay late, until 6:00pm… they still never showed up. Don’t [More]
Review by ninacon 3/17/2023 10:54 PM
about Estes Express
Unmotivated, rude, unaware customer service – appointments mean nothing to them – they place no value on your time. It was misfortunate to deal with this company. Do not deal with companies that use t [More]
Review by jackieon 1/26/2023 12:38 PM
about Estes Express
I work for a company that has quite a bit of ltl shipments and Estes can not be trusted for pick ups. They make up lies saying that I cancelled the pick up or that the load couldn't be released with o [More]
Review by aaww yeahhon 12/2/2022 7:31 PM
about Estes Express
I would give negative stars if it were possible. AGAIN, (5th time now) they scheduled a delivery between 10AM & 5PM. And when I contacted customer service @ 4PM was told it didn't make out on a truck! [More]
Delivery was 3 days late. I asked the driver to put the 189 lb sleeper sofa in my garage. The box was on a broken wooden pallet that was on a fork lift mover. He made many attempts to get the pallet o [More]
We ordered our daughters pool through the Walmart app on July 14th. They chose Estes to ship it to us. Our expected delivery date was July 29th. They received my package at their “destination city” on [More]
We were shipping with Estes for over a year. In the last 4 deliveries at the end of 2021 and start of 2022, service started to really deteriorate. It became so bad that the last delivery on mid-Apri [More]
Review by sharon on 6/24/2022 9:47 AM
about Estes Express
Estes had my playset from the 13th of June. I had to make multiple phone calls and spend multiple hours on the phone to finally get a delivery scheduled for 6/23/22 "between 9am to 5pm'
". It never ca [More]
I ordered 11 fans from Build.com. Build sent them Estes "Express". Estes called and scheduled delivery on an 18 wheeler for Thursday between 11-3. I called @4pm inquiring if they were still coming. I [More]
Review by steveon 5/24/2022 12:32 PM
about Estes Express
Home Depot uses these guys. Ordered a toilet online through Home Depot on April 5th, estimated delivery was 10 days. Waited 35 days and finally canceled and had to re-order with shipping through Yel [More]
Review by gayla joneson 5/12/2022 8:05 AM
about Estes Express
My produce wasn't in a box or even attached to a pallet. it came off the truck in pieces . never received all the paperwork or instructions. parts very scratched up & bent.
Review by brooke jameson 5/6/2022 1:26 PM
about Estes Express
Unorganized, multiple large shipments damanged and unable to claim or resolve our costs, horrible customer service, and will waste your time entirely. Would not recommend. Ever.
I received 1 out of 2 large boxes and they sent confirmation everything was delivered. Every time I called to inquire, I got a different answer. The first time they said it might hve been too heavy to [More]