Review Report Review
Do not use this company - damage & awful customer service

Eduardo Submitted this review about eShip
Review made Live: 7/9/2022 12:42:00 PM
I hired them to take my car from Massachusetts to Texas, and my car was delivered with three deep scratches and a dent on the trunk. None of the companies have provided any support or compensation for the damages. On May/28, they picked up my brand new car with no scratches or dents and transported it to Texas. My car was delivered a week later, and as soon as the driver took my car off the truck, I noticed three deep scratches on the driver's door and told him immediately. He checked the pictures from when he picked up the car, confirmed the damages, and told me to submit an email, and they would fix the damages. He also told me to check all around to see if there was anything else and that I had 24 hours to report to them. I washed my car the next day and found some dents in the trunk. I took a bunch of pictures and sent them, but no solution. They never got back to me regarding the damages; regardless, multiple times, I followed up with them. As it turns out, I would have to file a claim with their insurance company, and it would go to Carfax records on my $90k brand new car for minor damages that maybe could be fixed at a detailing shop and devalue for something I was not responsible for. I’m very disappointed with them — no support/accountability for the damage.
Shipment Details
Origin State:
Massachusetts
Pickup:
On Time
Destination State:
Texas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
7931891
Quote or Order Cost:
$1500

Car Condition
  • Vehicle was damaged