Company Response Review Report Review
Avoid We Ship Cars. Unprofessional, unethical, caused significant financial loss

Steve Submitted this review about WeShipCars
Review made Live: 1/10/2026 1:33:00 PM
We Ship Cars bid on our contract through UShip to transport our BMW from Lawrenceville, GA to Salt Lake City, UT. They advertised vehicle pickup within "1–3 days of availability" which is why we selected them. Our car was available on 12/18, yet it was not picked up until 12/23, a full six days later, well outside their advertised window. At pickup, We Ship Cars provided a delivery date of 12/26. Weather and road conditions looked good so we thought we would still be able to leave for our Alaskan vacation late evening of 12/28. From the moment our vehicle was picked up, communication effectively ceased. There was: * No GPS tracking * No website tracking * No telephone tracking * A driver phone number that was disconnected Repeated calls to We Ship Cars went unanswered, and promised callbacks “within 10 minutes” never occurred, forcing us to repeatedly initiate contact ourselves. After calling three times on the scheduled delivery date (12/26), we were finally informed late in the afternoon that our car was still in Texas and would not be delivered until 12/29 - a delivery date that was then again later extended. The vehicle ultimately arrived in Salt Lake on the morning of 12/31, representing a five-day delay and a missed vacation. The reason for the delay? An unrelated customer canceled their shipment, and We Ship Cars chose to delay our delivery so they wouldn’t have to drive with an empty spot on the trailer and lose $. Their representative explicitly admitted this. Let me be very clear: This delay had nothing to do with "weather, road conditions, or mechanical issues" (per contract). It was a business decision to protect their profit at our expense. Their business decisions caused us to miss our scheduled flight, lose $1200 in airline tickets, and ultimately miss our vacation entirely. Given our lack of trust in the safe delivery of our vehicle, we needed to be present upon its arrival (vs delegating that responsibility to someone else). Despite the delay being caused by an issue completely unrelated to us, We Ship Cars accepted no responsibility or compensation. During a phone call, a representative threatened to leave our car in a random parking lot in Texas or Oklahoma for us to retrieve if we did not accept their position. Given the seriousness of that threat, we chose not to continue engaging via email or phone and tried to mediate the situation via UShip (broker) to no avail (due to their lack of customer service availability which was a separate issue). From start to finish, We Ship Cars demonstrated a lack of professionalism: * Advertising pickup timelines they did not meet * Missing delivery dates * Providing no functional tracking system * Failing to communicate proactively or at all * Shifting responsibility onto unrelated customers * Making coercive and inappropriate threats regarding our vehicle We Ship Cars’ dispatching practices and customer service were deeply flawed, and they showed little concern for the financial and personal consequences their decisions imposed on us. We strongly recommend choosing another carrier.
Shipment Details
Origin:
Lawrenceville, Georgia
Pickup:
Late
Destination:
Utah
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2284
Quote or Order Cost:
$1856

Company Response
Dilyan Ivanov from WeShipCars Submitted this response.
Response Date: 1/14/2026 12:19:00 PM
Dear Steve, thank you for taking the time to share your detailed feedback. We truly understand how frustrating and disruptive this experience was for you, and we do sincerely apologize for the stress and inconvenience the delay caused - especially given the impact it had on your travel plans. That said, we would like to clarify several important points regarding the nature of auto transport and our role in the process. WeShipCars operates as a licensed auto transport broker, meaning we arrange transportation with independent, third-party motor carriers. As clearly stated in our Terms & Conditions, we provide estimated pickup and delivery windows, not guaranteed dates. Specifically: “WeShipCars shall provide the Customer with an estimated pick up and estimated delivery date. However, delays may occur prior to, and/or during transport due to weather, road conditions, mechanical problems, etc. There are absolutely no guarantees regarding pick-up or delivery times and dates. WeShipCars / Motor Carrier(s) shall not be held responsible for loss or damages occasioned by delays of any kind or for any reason, car rental fees or any accommodation fees.” This is not unique to WeShipCars - all auto transport management companies across the U.S. operate under the same framework. The logistics of vehicle transport involve many moving parts, and there are multiple factors that can cause schedules to change, including but not limited to: Mechanical issues with trucks or trailers- Traffic, weather, or road closures- Other customers canceling shipments- Other customers delaying pickup because their vehicle was not ready- Carrier route optimization and load balancing. These factors are outside of our direct control. We do not control how a third-party carrier builds or adjusts their route, and we cannot mandate that a carrier travel with an empty spot on a trailer for any reason. No broker - whether in auto transport or general freight - has the authority to mandate exact pickup or delivery dates to a carrier. Regarding communication, we regret that you felt unsupported during the process. While we do provide updates based on the information available to us from the carrier, real-time GPS or online tracking is not always available with every carrier in the industry. Delivery timelines can change rapidly as routes are adjusted, and we relay updates as soon as they are confirmed. We also want to clarify that while the delay you experienced was extremely unfortunate, delays alone - regardless of cause - do not constitute grounds for a full refund under our Terms & Conditions, nor do they make us responsible for consequential losses such as airfare, accommodations, or missed travel plans. For this reason, we were unable to approve the refund request. We are sorry that this experience did not meet your expectations, and we truly regret the impact it had on your personal plans. Customers are always encouraged to avoid making non-refundable travel arrangements that are dependent on estimated delivery dates, as these are never guaranteed in vehicle transport. Should you wish to discuss the matter further, our team remains available and open to reviewing any additional concerns. You may contact us at any time, and we will be happy to assist to the best of our ability. We appreciate your feedback and wish you the best moving forward.