Poor Service and poor business practice

Samantha Allard Submitted this review about We Will Transport It Corp
Review made Live: 7/25/2023 1:48:00 PM
We paid $6,000 for a boat transport on 7/10/23 and the expected date of pick up was 7/10/23. Pick up was moved to 7/13/23. then to 7/17/23. On 7/17 I had phone conversations and texts with We Will Transport It saying the driver was on the way. When further asked for time of arrival I was given the contact information for the driver and again told by We Will Transport It that the driver was on his way but had some truck issues. Then told later in the day (after my boat broker had been waiting all day) that the driver would definitely be there the following morning. Daniel also told me he had a death in the family. Tried to contact Daniel at We Will Transport It on the 18th but had no response. I called the owner Bill who told me that he didn't need to deal with this at 8:40 AM and when I asked why I was not a priority he hung up on me. Daniel then returned my call and told me the driver was on this way. I asked when he would be there and he said he wasn't sure but knew he was on his way. I asked how far he was and Daniel said he didn't know and was just told they were on their way. I then texted the number Daniel had given me for the driver's company and received a response that their truck was broken and they were not on their way. That it would be days before they would be able to come up (they were still in Florida and the boat was supposed to be picked up in North Carolina). I cancelled my order and requested a refund. On July 20th, after phone conversations and texts to Daniel, I received an email from accounting at We Will Transport it stating that my refund had been authorized. The email stated it would be processed that day if my bank information was received. I responded immediately. The wire was not processed that day, or Friday or even on the 24th. I contacted Daniel on the 24th who said it must have been processed. The wire was done on the 25th for $5000, not the full $6000. I had paid.