HORRIBLE COMMUNICATION

Denise F. Submitted this review about We Will Transport It Corp
Review made Live: 1/28/2013 2:36:00 PM
If you use this broker will you get your car? Yes. However, if they treat you like me, you will have to be the one going back and forth with the actual driver's dispatch to resolve any issues. Rocky was very accessible when the process first started. He promised that my service would be door to door....that's not what happened at pickup. The day before my sister gets a phone call that the driver wants her to meet him at a location 5 miles away because they don't know the area, not sure if the truck will fit on the main street, that my vehicle was his furthest to pickup and every other excuse as to why he didn't want to come get it. None of which were my problem. We Will Transport IT had a contract with the driver and I with Rocky. This was an issue he needed to resolve because I wasn't paying to go meet someone. Rocky made one call and told me the issue was resolved early the next morning. Yet, we received a phone call before noon stating that the car would need of be at their selected location by 1PM. From this point forward Rocky was missing in action and has not attempted to contact me since to apologize or anything. This was the same morning in which my credit card was charged for the deposit. Ultimately, my sister and I were to handle the situation to get the vehicle picked up with no assistance from this company what so ever. When they finally picked the car up it was 4:45 PM. I wouldn't allow this company to ship a puppy, let alone my car ever again. The car arrived in acceptable condition and the drop off driver was pleasant and had no issues. However, this individual did not work for We Will Transport IT.

Company Response
william meyer from We Will Transport It Corp Submitted this response.
Response Date: 1/30/2013 4:34:00 PM
True we will transport your car...We will also give you a military discount just like we gave Denise... However, the carriers will not break the law to pickup your car...In your case Denise you lived in a culd-de-sac, as we explained and the driver repeatedly told you that a 10 car carrier cannot come down your street due to zoning regulations in your area. Also to complicate the matter further their were large trees that would damage all the other cars on the carrier in your development. This was the second truck we dispatched to you because your brother took the keys to work with him the prior week when we had another carrier to pick you up. You also left a minor home with the keys this time and as we explained the carrier would pick your car up in the Walmart Parking lot. But you choose to be extremely uncooperative. I don't know what else to tell you except that their is only so much we can do. The drivers were very helpful, gave you alternatives and your family members were not responsible enough to follow through. We held up our end, we dispatched a carrier ( two carriers), the driver also offered to drive your sister back to her house. I believe that you are a little ungrateful and no matter what anyone did to solve your problem you could not be pleased. You made it very difficult for the drivers. You also called me in the middle of the night we answered all your calls...I am glad you got your vehicle...and payed your bill....Good luck to you in the military and please be happy life is too short...