Company Response Review Report Review
Bad service

Rick Submitted this review about Ultra Auto Transport
Review made Live: 11/2/2017 5:25:00 PM
We hired this company to transport a vehicle from Utah to Cali.. after a week of waiting for pick up, they sent us email that the car will be picked up wednesday, which they did, and to be delivered next day .. thursday came and i called this company to ask for the approx time of arrival and they said they will call me back.. 3 times, i called and asked but they never called back.. finally they gave me a number of contractor they hired to deliver.. and the contractor said that they will deliver the car on friday...i just lost a day of work just for waiting.. and all they said was SORRY? i don't think i will ever deal with this company nor recommend this to my friends.. i only gave them one star just because they deliver the vehicle...
Shipment Details
Origin State:
Utah
Pickup:
Not Provided
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
20476
Quote or Order Cost:
$430

Company Response
Ultra Auto Transport from Ultra Auto Transport Submitted this response.
Response Date: 11/10/2017 8:17:00 PM
We're sorry to hear you were disappointed with the delivery time of Kingman Transport, Rick. It seems like there was a miscommunication with the driver, and we apologize for the carrier's lateness. We are a brokerage firm that contracts out carriers across the country. Did you call Ultra Auto Transport, or the carrier information we sent to you when we confirmed the driver? Again, we apologize for the lateness, but we're glad your Tahoe arrived to you safely.