Firstly this client never sent back the necessary paper work which is needed for us to consider the shipment as a booked reservation. We worked on his order as a courtesy. He advised he would like his car picked up after 3:30 on 1.29 and would only give us from that time to the end of the day to pick up his vehicle. He claims he gave us two days, this is false and we have email correspondence to prove it. We explained to the client his window is very small and we typically always need a few days but we will see what can be done. We were upfront with this person from the beginning. Unfortunately the day he wanted his vehicle picked up NY was hit with a snow storm and transporting in that vicinity went on hold until the snow and ice were cleared. Our dispatch spoke with both Fred and Joe on the 29th 5 times advising the situation. Again we have logs to back this up. The only time they contacted us and did not receive a response was after business hours which Fred kept doing even after all our voicemails; emails and website clearly show we work from 10am to 6pm. Yes we moved two vehicle/s on the same route the week prior to this shipment but the weather was clear and this vehicle would of also moved on time if it did not snow. The weather is out of our control and we did everything we could to try and work things out but this client didn’t want to hear it.