Mr Murano booked his auto shipping on 10.25 from CA to NY. His first available date was 11.7. We explain to every one of our clients that we need a couple of day window in case of any delays as the carriers are picking up 7-9 other vehicles in the same area. This is also noted on the confirmation that was sent to this client (see below.) CONFIRMATION Name: Douglas Moreno Your pick up dates are as follows: Estimated Pick up dates: 11/7/2011 - 11/8/2011 Mr. Murano was dispatched within a few hours of booking his order and was picked up on 11.8 in the morning. Pyramid Transport contacted the client the night before to arrange all of this. This client filled up his vehicle with Gas before it was picked up which we asked him not to do. During his transport there was gas dripping down on the vehicle below him, the driver had no other choice but to Siphon some gas out to prevent damaging the car below. He then demanded compensation for the gasoline and the driver agreed to do this even though he didn't have to since the customer took it upon himself to fill up his car with gas after he was asked not to. Mr Murano's vehicle was ONE day late, the driver had truck problems along and unfortunately this was out of anyone's control. We were constantly on the phone with the mechanic and driver following up and providing Mr. Murano with all updates. It is in the carriers best interest to get to their destination as fast as legally possible, deliver their load and start new pick ups as this is how they make their money. We tried to compensate the client for a one day car rental and work things out but the client became infuriated and began yelling at our dispatcher. This is when the call was transferred to Don. Don asked this client to please calm down and call back later when he was able to have a conversation without screaming and cursing. Four days after delivery Mr Murano called to say a pillow was missing and wanted $200 for that!! Throughout this persons entire shipping all he did was ask for money and repeatedly called screaming. We tried to work with him and accommodate his needs as much as possible but he was clearly getting out hand and unreasonable .