Company Response Review Report Review
Truck Shipment from Toronto to California

Thomas Lorini Submitted this review about Turbo Auto Transport
Review made Live: 3/13/2014 1:18:00 PM
After some online searches and calling a few places I was directed to Turbo Auto Trasport. They were referred to as being very competent in trasporting vechiles across the border.
Overall I feel the company was professional in handling my order, picking up my truck on-time, contacting me for broker information, taking my visa info and answering my calls. The experience was pretty good until a few weeks go by and my truck wasn't delivered yet. That is when I contacted the dispatch. I totally understood that the bad weather we received the first few months of the year really affected many businesses including trasport carriers. So I waited patiently and called 1-2 times a week for any updates. After 6 weeks go by this is when I start pressing for better information and find out that several carriers are not willing to take my vehicle, either because of the bad weather or becasue freight costs have increased. Finally without any clear answer for when the truck would arrive I get in touch with my attorney to contact the company and demand deliver. This did work and the truck was finally delivered 2 months after pick up.

I dont want to bash this company, they seem to be professional at what they do. It could simply have been bad timing for me. In the end my truck did arrive safely.

Thank you.
Thomas
Shipment Details
Origin State:
Ontario
Pickup:
On Time
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
28014-15
Quote or Order Cost:
$1600

Company Response
Curtis Runia from Turbo Auto Transport Submitted this response.
Response Date: 4/15/2014 2:10:00 PM
Due to the bad weather and volume of vehicles backed up coming out of Michigan to AZ & CA, the delay on moving this vehicle was beyond our control. Two carriers cancelled on us and we ended up paying $700 OUT OF OUR POCKET OVER the charged amount to the customer to cover storage and get this vehicle moved. We felt it was the right thing to do due to the delay. We apologize for the delay.