Honestly and Customer service are non-existent

Wayne Submitted this review about Trusty Transport
Review made Live: 1/12/2017 10:55:00 AM
Their website, emails, and a phone conversation all led me to believe that Trusty Transport was a carrier with trucks and NOT a broker. That is the ONLY reason I decided to deal with them, and was not expecting my job would need to be posted on the national board. NOT TRUE!! He is just another broker and immediately posted my job. I asked him to take it down because of his dishonestly and so I didn't have multiple posts on the board. He did not and his replies became rude, then stopped altogether. Robert/Robbie is not "trusty" businessman!

Company Response
Robbie from Trusty Transport Submitted this response.
Response Date: 1/24/2017 7:53:00 PM
This customer was told from the beginning that 97% of our business is on open double decker car haulers. We only have two enclosed trucks. This customer wanted immediate loading and our trucks were not in Texas. We offered this out to enclosed drivers in the industry. (Liscensed,bonded,insured,carriers) A broker convinced this customer that we were scam artists and this customer freaked out and paid them $200 more to do the same thing we were already doing. We try to be honest and brokers will say anything to get the credit card #. That is why we do not need a deposit or credit card #. Sometimes a fool and their money are soon parted.