Review Report Review
No show and bad attitute

Michael Burks Submitted this review about Trusty Transport
Review made Live: 8/21/2015 12:06:00 PM
On July 15, I booked this company to pick up my son's truck on August 21, 2015. I was extremely clear that it had to load on this particular day as I was leaving town that night. I checked in twice to ensure that the pick up was on schedule. On the 21st, I contacted Robbie to get an ETA of the truck.. he texted me "Still working on it, Any day now. The driver will call in advance". I questioned why it was not loading today as the po clearly stated.. his response "So you think it is possible to have a truck every day of the week in Missoula Montana. It isn't like Missoula is Los Angeles or Chicago". I have no idea how this company is still in business. I have been in the trucking industry for 20 years and I can guarantee you that if I treated my customers like this, I would be out of business.
Shipment Details
Origin State:
Montana
Pickup:
Never
Destination State:
Indiana
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
SO#07-41P
Quote or Order Cost:
$898