Company Response Review Report Review
Super Late Pickup and Unresponsive

Tammy Submitted this review about Trusty Transport
Review made Live: 7/24/2015 12:41:00 PM
I picked Trusty Transport for its "stellar" reviews on here and BBB but have been completely disappointed by my experience. Pickup for my car was TWO WEEKS past the date I had requested. Robbie was completely unresponsive to my questions, especially after order was placed. They tried picking up my car 3 days before my requested date (which was impossible for me) and then I didn't hear from them for more than TWO WEEKS. It was only when I asked to cancel my order that, miraculously, my car was scheduled for pick up the next day.

Driver never called like Robbie said he would to set up a pick up time until a few hours beforehand. Also didn't call with any status updates when he failed to show up with the delivery on the date I was told it would arrive. I don't mind slight delay but an update by email, text or phone would've been nice.

I had also asked for a price match and Robbie gave me $20 off my original quote. However, he later denied (even though I had all this on email) and was again unresponsive when I forwarded the email proof. I wasn't going to fight with him over $20 but it was the principle of the matter.

Overall, a completely frustrating experience and horrible customer service. I do not recommend to anyone.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Washington
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
#75
Quote or Order Cost:
$865

Car Condition
  • Vehicle was dirty
Company Response
Robbie from Trusty Transport Submitted this response.
Response Date: 7/24/2015 2:21:00 PM
We tried to load the vehicle on 3 different dates. Tammy would never answer or reply to messages or emails. When she finally did we sent a truck in that day and loaded it. It was hard to give her 24 hours notice since it was same day. The driver told Tammy transit time was 3 to 4 days. She decided 3 was set in stone. We don't price match so I have no idea where that came from. She thinks we were frustrating for her I wish we could have changed places.