ORDER NEVER PLACED

Judith Natalino Submitted this review about Trinity Auto Transport
Review made Live: 5/3/2012 10:00:00 AM
ONE BIG NIGHTMARE! I HAVE BEEN TRANSPORTING MY CAR FOR 4 YEARS AND NEVER HAD SUCH A TERRIBLE EXPERIENCE BEFORE. THEY SAID "THEY WOULD CHARGE MY ACCOUNT $200 UPON
PLACING AN ORDER WITH THE CARRIER". AN ORDER WAS NEVER PLACED AND THEY CHARGED MY ACCOUNT 3 WEEKS AGO. NEVER GOT MY CAR MOVED AND I HAD TO CANCEL MY FLIGHT HOME TO CT. I BOOKED THIS WITH BRANDON ON MARCH 13TH SO HE HAD PLENTY OF TIME TO WORK THIS OUT. I AM NOW IN THE MIDDLE OF TRANSPORTING SEASON AND AM UNABLE TO GET A CARRIER ANY TIME SOON WHICH FORCES ME TO DRIVE THE CAR BACK 1500 MILES MYSELF. I HAD TO CANCEL DOCTORS APPOINTMENTS , ETC. IT JUST DOMINO'S INTO ONE BIG MESS! THANKS TRINITY

Company Response
Chris Ellis from Trinity Auto Transport Submitted this response.
Response Date: 5/5/2012 12:11:00 PM
Judy, WOW! After all the work I did for you... Plenty of time- BS You allowed a window of Monday and Tuesday available for pickup ONLY! Sure you placed the order earlier, but carriers don't look at orders until they are available- ESPECIALLY WHEN THERE ARE 524 OTHER ORDERS AVAILABLE TO CHOOSE FROM! I told you this and due to the TINY window for pick up also told you it would cost much more- you were not willing to pay for expidited service. You placed an order that had ZERO CHANCE OF HAPPENING. I worked on nothing else for those 2 days- and this is the outcome... I am sorry it didn't move, but you need to listen to the consultant and respond accordingly. When you DICTATE your terms, you can't DEMAND RESULTS.