THE MOST FRUSTRATING EXPERIENCE EVER!!!!!!!!!!!!!!!
DW Blaise
Submitted this review about Transport Services Review made Live: 7/13/2011 11:23:00 PM
I WOULDN'T EVEN WISH FOR MY WORST MOST HATED ENEMY TO HAVE TO DEAL WITH TRANSPORT SERVICES!!!!!!!!!!
AFTER DEALING WITH A FEW SHIPPING COMPANIES I DECIDED TO GO WITH TRANSPORT SERVICES BEING THAT THE SALES REP ADVERTISED THEIR COMPANY TO ME AS A COMPANY THAT HAD THEIR OWN FLEET OF TRUCKS (LIE #1) THEY ARE A BROKER THAT PUTS YOUR VEHICLE ON A DISPATCH BOARD JUST LIKE THE OTHERS. THEY TOOK MY DEPOSIT ON 13 MAY AND SAID THAT THEY HAD A DRIVER IN THE AREA AND WOULD BE ABLE TO PICK UP MY TRUCK ON THE 17TH. THE 17TH ROLLED AROUND, NO PHONE CALL, SO I CALLED. AMANDA SAID THAT THE DRIVER WAS AT AN AUCTION AND WOULD BE THERE TO PICK UP MY VEHICLE IN A FEW DAYS. A FEW DAYS GO BY, NO PHONE CALL SO I CALLED AGAIN AND GOT THE SAME EXCUSE BUT THEY SAID THAT THEY WILL NOW REASSIGN MY VEHICLE PICK UP TO ANOTHER DRIVER.
A WEEK GOES BY, NO CALL SO I CALL, SAME EXCUSE - TRYING TO FIND A DRIVER TO PICK UP MY VEHICLE. (WEIRD THAT THEY COULDN'T FIND A DRIVER IF THEY SUPPOSEDLY HAD THEIR OWN FLEET OF TRUCKS). NOW ITS THE SECOND WEEK IN JUNE AND MY TRUCK STILL HAD NOT BEEN PICKED UP, SO I START LOOKING INTO OTHER SHIPPING COMPANIES AND FIND ONE THAT SAID THEY COULD PICK IT UP IN 4 DAYS BUT I WOULD NEED TO GET TRANSPORT ONLINE TO REMOVE MY VEHICLE FROM THE DISPATCH BOARD THAT THEY "DON'T PUT ANYONE'S VEHICLE ON BECAUSE THEY ARE NOT A BROKER" - LIE!!!
SO I CALL TRANSPO ONLINE TO GET AN UPDATE AND AMANDA TELLS ME THAT THEY WILL DEFINITELY...DEFINITELY, PICK UP MY VEHICLE IN 5 DAYS - LIE. BUT I FIGURED I MIGHT AS WELL BEING THAT THEY ALREADY HAD MY DEPOSIT. 5 DAYS GO BY AND GUESS WHAT... NO PHONE CALL SO I CALLED AND AMANDA TELLS ME THAT THEY ARE STILL TRYING TO FIND A DRIVER FOR THE ROUTE MY VEHICLE NEEDS TO BE SHIPPED ON AND I CAN EITHER KEEP WAITING (ALREADY WAITED A MONTH AT THAT POINT) OR I COULD CALL ON FRIDAYS BETWEEN 12-4 TO GET TO THE ACCOUNTING DEPT FOR A REFUND OF MY DEPOSIT
I ENDED UP GOING THRU NATIONWIDE TRANSPORT. MADE A DEPOSIT ON 13 JUNE, TRUCK PICKED UP ON 17 JUNE FROM VA AND HAD IT AT MY DOOR ON 23 JUNE. I WISH I WOULDVE HAVE FOUND THESE LIFE SAVERS FIRST.
