Increased the Price after keeping on wait for 2 weeks

Durga Submitted this review about Top Notch Auto Transport
Review made Live: 6/5/2012 6:26:00 PM
I had a really bad experience with having my vehicle shipped using TopNotch. I usually dont write review but would like to share the exp so that it will not be repeated for others.
First was given a quote for delivering the vehicle. After following up every other day about the status, after 2 weeks was told that the gas prices increased and they said they will deliver only after adding $150 to initial quote. They have put me in a position where i cant go back and try other vendor as again it would take another week. Agreed for their terms and got it shipped.


Company Response
Terry Williams from Top Notch Auto Transport Submitted this response.
Response Date: 6/6/2012 12:57:00 PM
Durga, I am sorry you feel we weren't able to meet the original quote. But this is what they are, quotes. We don't know for sure until a driver is deciding to agree to the shipment if that price is going to be the amount he/she requires. They can change their rates at any time without notice to anyone. If prices were exact, every quote would be identical and they wouldn't be quotes, they would be exact prices. All we can do is our best to predict the carriers price based off other like vehicles for any particular route at the time we respond to a customer quote request. It is never our intention to have a vehicle accepted at a higher price, but it does happen and you have the right to say no and we can continue to find someone at a lower price. I am happy you did receive the vehicle safely though. Top Notch Auto Transport