Review Report Review
Tempus Admitted "Mistake" on Guaranteed Delivery - Family Left Without Luggage for Holiday

Red I Submitted this review about Tempus Logix
Review made Live: 12/22/2025 1:30:00 PM
I paid a premium total of $1,800 (nearly double the standard quote) specifically to secure a "Guaranteed Delivery" date related to a family vacation. The broker, Tempus Logix, confirmed the guarantee in writing and on multiple calls. We packed the car with our family's luggage, counting on it arriving in time. When they didn't deliver on the guaranteed date, we were left for three days without our belongings - which meant I had to rent a car and buy clothes. When I confronted them, they admitted in an email that their agent made a mistake providing a guaranteed delivery. Despite admitting this, they did not return their $800 broker fee. They offered a vague, unspecified "discount," but rejected my offer to settle for the non-guaranteed rate they had quoted me minus what I had to pay to rent the car, expenses. Because they haven't refunded the commission, I have had to begin the process to recover these funds through American Express. Which is yet another pain in the neck. I don't view them as a trustworthy company to deal with. At every step, I reiterated the guarantee / need for timely delivery. And yet only after they had collected the car (and collected my money) did they tell me they wouldn't meet their obligation. Also, they wouldn't return the car so I could get our luggage and make different arrangements - so I was really stuck. A bad experience for me.
Shipment Details
Origin State:
New York
Pickup:
On Time
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
BK5589
Quote or Order Cost:
$1800