Company Response Review Report Review
DO NOT Use Tn'T!!

Mark Callaghan Submitted this review about TNT Transport Services
Review made Live: 10/15/2005 5:36:00 PM
Not only was TnT over 3 weeks late in delivering my car, my 2003 Audi RS6, but the car was damaged during transport and TnT has denied responsibility. On TnT's condition report at pickup on April 18th, there is no indication of any scratches on the hood. The car was shipped from Delaware to Illinois. My car then sat for 3 weeks at the Joliet, IL transfer station. When The driver from Champion Auto carriers (they were subcontracted for the final haul. They were awesome!) picked up the car for the final haul to Seattle, he noted on the condition report "it appears" that one of TnT's employees or agents wiped something off my "dirty" hood, creating the "significant deep scratches". The driver stated how shocked he was at picking up a car that was so "dirty". Upon receipt of the car, I filed a claim for the $1500 repair to repaint the hood. I enclosed pictures of the scratches, quotes from two autobody shops and the original condition reports from TnT and Champion. My claim was denied. They stated that it appears that a buffing wheel made the scratches. If it happened by a buffing wheel as they claim, it must have occurred during the time between when they picked up the car at its origination and the time when Champion picked up the car in Chicago 3 weeks later. It is obvious that it happened while in their custody, yet they refused to accept responsibilty. I requested that the claim be sent to their Appeals Board. Denied again. I just had my car serviced at the Audi dealership and discovered that likely during the transport they bottomed out the car and crushed an oxygen sensor on the exhaust. The repair bill is $2900 the engine and transmission have to be removed to replace the sensor. I am considering legal action and have forwarded the information to my insurance company who can go after them as well. Save yourself the trouble, stay away from TnT!! Champion was great and I would recommend them.
Shipment Details
Origin State:
Delaware
Pickup:
Not Provided
Destination State:
Washington
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
DOA-70938
Quote or Order Cost:
$1075

Company Response
Gary Gioia from TNT Transport Services Submitted this response.
Response Date: 10/15/2005 5:36:00 PM
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