Mr.Patrick stated in his review that I(Kelly) never responded back to him which is completely false.Please see below direct emails between Patrick and myself Patrick Calkinshi kelly this is pat , wondering what the status of my 150 dollar refund... June 5,2012 kelly wiess Jun 5 to Patrick Hello Patrick, Your request for a refund has been taken down to processing. As I previously stated I do not work in the processing department for I am only customer service.There is company procedures that we follow but at any rate I walked down to check on your file you and it is currently on the managers desk where they thoroughly review and sign off on it. I asked them to contact me when it has been signed off on and I will then contact you Patrick Calkins patrickcalkins@rocketmail.com Jun 5 to me ok thank you so much kelly Patrick Calkins patrickcalkins@rocketmail.com Jun 11 (9 days ago) to me hi kelly this is pat again, wondering what the status of my 150 dollar refund is? kelly wiess Jun 11 (9 days ago) to Patrick Good Afternoon Patrick, I have not recieved any information in regards to your refund. However I will go down to processing and check for you and see what information I can get. Patrick Calkins patrickcalkins@rocketmail.com Jun 11 (9 days ago) to me thank you kelly ...As you can see for yourself I responded to Mr. Patrick each time he has contacted me and each time he responded letting me know that he recieved my response proving his statement to be completely false