We at Specialty Mobile apologize for this customer’s experience. When vehicles are picked up there is a detailed inspection, normally on a carbonized form. When the vehicles are delivered there is another inspection and at that point it can be compared to the initial inspection. When there are incidents of unfortunate damage, we are happy to act as a liaison and assist customers with damage claims. I personally spoke to this customer many times, and forwarded the insurance information via fax and confirmed that the information had been received. This particular customer is not happy because he signed that the vehicle had been received in good condition, waited and then wanted to come back with a damage claim; which apparently has been denied. This in fact has no correlation of our company being a “bad transporter”. We regret that this has happened; however there is no more we can do at this point. At this point this issue is in the hands of the customer, the carrier and the insurance company. Amy/SPECIALTY MOBILE