Hi Elizabeth, we're happy to hear the car was quickly picked up and delivered. Sorry there seems to be a small dent in the door but if it doesn't show up on pictures, it's very tough to verify and thus begin a claims process - especially if it wasn't noted on the bill-of-lading at delivery. But we can look into it if you like. As for the driver's lack of personal space and lack of a mask, we will definitely reach out to the carrier and address that issue. That absolutely should not occur and we're sorry this caused you any discomfort.