Company Response Review Report Review
Poor transportation provider

Jason Submitted this review about Ship a Car Direct
Review made Live: 12/19/2018 2:18:00 AM
Ship a Car Direct is not your transportation provider. What they do is just to find a truck driver for you. The 'real' transportation providers' 'quality' may be varied. Unfortunately, I got a poor one. I told the lady I need to work the pick-up day and please at least notify me at least a few hours ago. But the next day, the lady seems to 'forget' what we talked yesterday. She called me 15 minutes before arrival and told the driver cannot wait for a long time. And when I get my car, it's like has gone through a 'sandstorm'. You even cannot see what's in your back mirror. As I need to go back to work, I didn't have much time to check my car. After I got home at night, I found several paint damages, even two on the top of my car.
Shipment Details
Origin State:
Illinois
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
701123
Quote or Order Cost:
$950

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 12/24/2018 5:19:00 PM
We sincerely apologize for the inconvenience you experience. We are also sorry to hear about the damage on your paint. We will reach out to the carrier and help you file a claim. If there is anything that you need help with we are just one phone call away. Thank you.