Review Report Review
Nice Broker for Vehicle Shipment

Art Sun Submitted this review about Ship a Car Direct
Review made Live: 7/2/2018 5:06:00 PM
I needed to ship both of my cars across the country, from Virginia to California. Though it may look like a bunch of automated emails from John or the Service Department at first, they're surprisingly not. They're only automated if they were stated in the email as such, other than that they reply at a fairly fast rate (within one business day, maybe faster). Phone calls may be confusing at first (quite a few representatives you can reach individually, which is actually nice) and some can be hard to reach from time to time, just my experience, can't say for the others. Read the FAQ and watch the videos in detail, especially if you're on a time crunch! The video stated you may only need a week notice, but same as moving companies, I believe it's peak season so the carrier was not assigned to me 1 business day later from my preferred pick up date, and cars were picked up 3 business days later than I preferred (my earliest preferred date of course..). Shipping two cars at the same time from one customer cross country may be another complication added to the equation causing the slight delay. I suggest giving them a minimum of two-week notice if you would your car to be picked up on time. My roommates took care of the cars after I flew out of the state. Reading the FAQ and such in detail, mine fell in the category which is not exactly "door-to-door" pick up and delivery due to certain restrictions with the semi assigned in my neighborhoods. So the drop-off and pick ups were within 5 miles of where your residences are. Anything comes up with that talk to a representative and they'll coordinate them. Just keep those in mind. Other than that, they didn't charge my service fees until a carrier was assigned and everything went smoothly except that I was rushing for time. So because of that, I was initially a bit upset that the carriers were assigned one business day later than my preferred pick up date, and didn't show up 3 business days later than the preferred pick up date, but the carrier they worked with (ETA Inc. was assigned to me) was awesome, driver was very communicative and vehicles were delivered safely and 5 days early! The broker themselves were pretty reassuring, so I'm pretty happy with that. Any questions, do not hesitate to contact them! Very helpful people!
Shipment Details
Origin:
Virginia Beach, Virginia 23455
Pickup:
Late
Destination:
El Monte, California 91732
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
668961
Quote or Order Cost:
$2964

Car Condition
  • Vehicle was dirty