Company Response Review Report Review
First Time User

Ralex Submitted this review about Ship a Car Direct
Review made Live: 4/14/2018 5:27:00 PM
As a first time user, I was not given enough information in regards to the process before making reservations. I did not realize the process was so last minute. The purpose of me scheduling early was to get my details taken care of before I traveled to a place that did not allow me access to regular communication. I found myself trying to make arrangements with a driver while I was working, which was something I called myself trying to avoid. I felt like I could have saved myself $200 by calling drivers myself, if I had to do it anyway. My car was a bit damaged, still working with the driver as he agreed to take care of the damage. I have no complaints with the driver as yet, just the process. However, if I had to use the service again, I would, however, I would ask more specific questions.
Shipment Details
Origin State:
Kentucky
Pickup:
On Time
Destination State:
Michigan
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
635657
Quote or Order Cost:
$425

Car Condition
  • Vehicle was damaged
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 5/14/2018 1:18:00 AM
Our apologies you were not satisfied with our service. Unfortunately in the auto transport industry, lead time doesn't help get a carrier secured sooner. We don't guarantee dates, and always recommend having a back up plan when scheduling. It is quite normal not to have a carrier on the first day of your available window. We always do our best to explain the way that this industry works as it is quite different from booking a flight or a hotel. Thank you for your feedback and we will definitely work on improving our processes.