Company Response Review Report Review
2nd time was not as great

Sarah Submitted this review about Ship a Car Direct
Review made Live: 3/13/2018 6:31:00 PM
I used this service the first time I went from the east coast to the west coast. The sales rep was very helpful. This time I was shipping it from the west coast to Texas and the sales rep was harder to reach, didn’t call me back when I left voicemails and the 24/7 customer service number given once your car is shipped was awful. I was trying to hanger the card that was on file for the pick up and the guy couldnt answer any of my questions and kept putting me on hold to ask a supervisor what to do because he didn’t understand.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Texas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
635632
Quote or Order Cost:
$725

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 3/28/2018 12:55:00 PM
Our apologies you were not satisfied with our service. We are very sorry to hear that you were unable to reach Stefan or that you found our reps hard to deal with, that should never be the case on our end and we will look into it and improve on that end. Glad to know your car has been delivered safe and sound