Company Response Review Report Review
Car Shipment from CA to OH

Christina Submitted this review about Ship a Car Direct
Review made Live: 6/3/2017 9:11:00 AM
Ship-A-Car Direct was very helpful in answering my questions. The one downside to the service was that the car was picked up over a week after my initial request date. Although this eventually worked out to my convenience, my service representative was very off-putting when he offered to "try his best to expedite the process for me" if I was interested in paying him $25 more. I declined the offer and my car was still assigned to a shipping company the next day. Ebro, LLC was terrific with keeping my family and I updated with pick up and drop off times and I really appreciated their service. Overall a good service minus a few bumps in the road and dust covering my car!
Shipment Details
Origin:
Cupertino, California 95014
Pickup:
Late
Destination:
Cleveland, Ohio 44102
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
558132
Quote or Order Cost:
$900

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 6/8/2017 8:31:00 PM
We are sorry to hear that pick up did not go as planned. There are times when bumping an order with extra money may help get a carrier interested in picking up your car sooner. Glad everything worked out in the end. Thank you for your review!