Company Response Review Report Review
Car Transport

chris Submitted this review about Ship a Car Direct
Review made Live: 3/14/2017 7:14:00 PM
The customer service by David was excellent. The only problem I had was with contact in reference to the carrier. I had to call David to actually get the carrier to call me in order for me to meet the driver for pick up and delivery. My car was late for getting picked up and very late for delivery. On delivery he took the wrong car off the truck and I had to tell him that it was not my car that he took off the truck. So I had to wait two hours with my family to finally get my car. The good thing was that my car was not damaged so I am happy about that. I gave three stars because of the carrier. I don't know if I will you use this service again, but we will see.
Shipment Details
Origin State:
Washington
Pickup:
Late
Destination State:
Virginia
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
547931
Quote or Order Cost:
$1150

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 3/23/2017 3:39:00 PM
We are sorry to hear the experience you had with the carrier. We will address this with the carrier so that we can continue to improve our service, Thank you for taking the time to let us know!