Company Response Review Report Review
Zero Contact

Karla Alderson Submitted this review about Ship a Car Direct
Review made Live: 2/13/2017 1:01:00 PM
I contacted Shipacardirect because they were rated highly by Consumer Reports. I got email form letters and otherwise zero contact. No one would answer either phone line and no one returned messages. I had another company that was on the ball contacting me right away. I cancelled the order with Shipacardirect and still continued to get status updates on our pickup. What pickup?? The only non-form email I got was to ask if I was really cancelling. Our car was picked up by then! The service needs to start with communication. Period.
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Colorado
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
552395
Quote or Order Cost:
$725

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 2/16/2017 4:39:00 PM
Our apologies if you weren't able to talk to someone when you called, we actually have our 24/7 support line that you can call when our reps are not working, like evenings and weekends. You placed the order on a Friday, and we received your chat on a Saturday about your intent to cancel your order, since our reps don't work on weekends your order was cancelled on a Monday instead. Our apologies that there was a delay in cancelling your order and sorry for the inconvenience it has brought you. Thank you for taking the time to share your feedback so we can improve our services.