Bailey
Submitted this review about Ship a Car Direct Review made Live: 2/4/2017 3:12:00 PM
This was my first time shipping my car anywhere, so it's hard for me to have a reference point of how other companies do business but I had a positive experience with Ship a Car Direct. David was very knowledgeable and helpful when available, but when it came to my car being picked up it was a day late. Wouldn't have bothered me so much but I was not told the morning that my driver & broker knew, I only found out by calling in confused the day it was supposed to be picked up. However, the driver was extremely nice about it and didn't mind picking it up 40 minutes away without charging me extra since I would be gone that day. The car arrived almost 5 days earlier than estimated as well so that made me really happy. My only negative overall would be the customer service line that they give you. I received no assistance from them at all other than them telling me they could get me in contact with David, who I had already emailed and called, but was using them as an alternative since it's a 24-hour service. But you probably wouldn't need the service line unless you need contact immediately or in an emergency. Overall I'll probably use them again if I need to ship my car.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
Washington
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
530010
Quote or Order Cost:
$1200
Car Condition
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