Company Response Review Report Review
Vehicle Delivery

Rodger Stumpff Submitted this review about Ship a Car Direct
Review made Live: 11/26/2016 1:12:00 PM
I had original concerns about the delivery of my vehicle since it was scheduled for a Saturday delivery but was not delivered then. I tried to call the auto carrier's phone number provided by Ship a Car Direct but was connected to a voice mail. I also used the 24 hour support team phone number of Ship a Car Direct, but they could not contact the auto carrier either to provide a status update on the delivery of my vehicle. Finally, I was able to contact the driver directly on Sunday morning by using the phone number listed on the bill of lading to learn that my vehicle would be delivered early that afternoon. My daughter met the carrier at the scheduled destination, paid the driver, and received the shipped vehicle in good condition without any damage or problems. However, the driver never requested any identification from my daughter before releasing the car. He just wanted his money for delivering the car.
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
Pennsylvania
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
539314
Quote or Order Cost:
$575

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 11/30/2016 10:27:00 PM
We are sorry to hear the experience you had with the driver. We will address this with the carrier so that we can continue to improve our service, Thank you for taking the time to let us know!