Company Response Review Report Review
review for Reload Auto Transport

Lane Akin Submitted this review about Ship a Car Direct
Review made Live: 8/2/2016 6:20:00 PM
t baalThe transport service stated that the car would be picked up on Wednesday and it was not picked up until Saturday. After we were informed that the car was picked up the transport company would not answer the phone. We asked that the car be delivered by our anniversary Monday 7/25/16 and the car was not delivered until 7/28/16. The driver spoke no English which made it impossible to communicate with them. They SUCK!!
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
Texas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
521745
Quote or Order Cost:
$675

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 8/30/2016 12:24:00 AM
We are sorry to hear about the lack of communication and delays in your shipment. Unfortunately in the transport industry delays do happen and this is why we can not guarantee dates. It is always best to have a back up plan when shipping. We will address these issues with the carrier in order to improve our service. Thank you!