Company Response Review Report Review
Many Good Aspects, 1 shipper tip and one negative

D p Kaiser Submitted this review about Ship a Car Direct
Review made Live: 5/27/2016 3:01:00 PM
Emily was good to work with. Transporter was professional and efficient. I shopped 5 companies and found these folks were the best price. Quick turn around time to pick-up. I called the 24 hour number once, talked to a real "drone". No personality, no enthusiasm no help.

Shipacar offered a rebate for completing a survey. I received a call from a company rep asking how my experience was. I was apparently not sufficiently enthusiastic as the promised link to complete a review never appeared. I called 3 times and sent 3 emails with no reponse. Beware or companies that "pay" for positive only reviews. Pre-screening reviews for only positive reviews is a bad business practice. I was offered a rebate upon which the company reneged.

The tip - be sure to close all air conditioning and heating vents. Cover the air intake in the cowl. The inside of our windows had a heavy oily/sooty film from diesel exhaust. Carpet and upholstery also get very dirty. Expect to get a vehicle that is really dirty on the outside. It is difficult to check for damages under a thick coat of dirt.
Shipment Details
Origin State:
Oregon
Pickup:
Early
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
505873
Quote or Order Cost:
$975

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 5/27/2016 10:27:00 PM
Sorry for the confusion around the rebate link - we can't tell on our end why it kept bouncing back. Perhaps you opted out of receiving emails from us or perhaps it ended up in your "spam" filter? But we did not want to "renege" on our rebate offer to you. We are interested in all feedback - especially if it helps us improve our service. (We have processed your rebate, so please check your spam folder if the receipt doesn't land in your "inbox".) Thank you!